Maddy is an AI assistant that connects to your WhatsApp Business account. When customers message you, Maddy automatically responds using AI to answer questions and help with bookings. If someone wants to book time, Maddy collects their information and checks your calendar availability, then creates the booking automatically.
Do I need technical knowledge to use Maddy?
No! Maddy is designed for non-technical users. The setup process is simple - just connect your WhatsApp and calendar, and you're ready to go. The admin dashboard is user-friendly and guides you through everything.
Which calendars does Maddy support?
Maddy works with both Google Calendar and Microsoft Calendar (Outlook). You can connect either one, and Maddy will check availability and create events automatically.
Can I customize how Maddy responds to customers?
Yes! You can customize Maddy's instructions to match your business tone and style. You can also upload training files (PDF, DOC, TXT) with information about your business, services, and policies so Maddy can answer questions accurately.
What happens if a customer wants to book a time that's already taken?
Maddy automatically checks your calendar availability in real-time. If the requested time isn't available, Maddy will suggest 3 alternative time slots that work with your schedule, so customers can easily choose another time.
Can customers cancel a booking?
Yes, customers can cancel a booking at any time by simply typing "cancel" during the booking process. They can also cancel after the booking is confirmed by messaging you on WhatsApp.
How does Maddy capture leads?
Maddy automatically collects customer information during conversations. When someone shows interest or wants to book, Maddy asks for their name and email address. This information is saved in your dashboard so you can follow up with leads.
Is my customer data secure?
Yes, security is a top priority. All customer conversations and data are encrypted and stored securely. You have full control over your data and can access it through your secure admin dashboard.
Can I see all my customer conversations?
Yes! Your admin dashboard shows all conversations, bookings, and captured leads. You can view the full conversation history, see booking details, and export customer information whenever you need it.
What if I need help or have questions?
You can contact our support team through the dashboard's feedback system. We're here to help you get the most out of Maddy and can assist with setup, customization, or any questions you have.